FAQ's

1. I have a concern about my order, what’s the easiest way to contact you?

For urgent concerns, please email us at info@peonyskinlabs.com Our team will be happy to help you with any issue regarding your order.

2. I need to change my shipping address, what should I do?

Please contact us within 1 hour of placing your order if you need to update your shipping address. The quickest way is to email us at info@peonyskinlabs.com.

3. Where is my shipping confirmation?

Orders typically process within 1-3 days before you receive a shipping confirmation email. During peak times, this may take slightly longer. If you haven’t received your email, please check your spam folder.

4. Why hasn’t my tracking updated?

Please allow up to 48 hours for your tracking to update after your order is processed. If you still see no movement, email us so we can resolve the issue.

5. Do you accept international orders?

No, we do not ship internationally at this time. However, we are looking to add this option in the near future!

6. What if I want to cancel or change my order?

You may cancel or update your order within 1 hours of placing it. Please email info@peonyskinlabs.com with your order number.

7. What is your return policy?

We offer a 30-day money-back guarantee for all orders.To begin a return, contact us at info@peonyskinlabs.com.